Customer Service Representative and Virtual Assistant Job at Talent Shore, Rochester, NY

NHZRVGZQYS9zOUJBQ1FTVDNTbU12WHRNOHc9PQ==
  • Talent Shore
  • Rochester, NY

Job Description

Customer Service Representative And Virtual Assistant

Career opportunity with an exciting growing company as a Customer Service Representative and Virtual Assistant.

We have an exciting opportunity for a candidate who:

  • Is looking to be valued as part of a growing team
  • Wants a long-term stable career
  • Can work independently and be self-sufficient whilst also having the ability to work as part of a team

So who are we?

We are:

  • A rapidly growing Serviced Accommodation/Vacation Rental Management business
  • Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info
  • Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments
  • Working to expand our business to increase our market space in our current local market, and explore operating in other local areas

The day-to-day activities of the job role would include (but are not limited to) the following:

  • Inbound Calls (Guests, OTA's, Housekeeping)
  • Outbound calls (Callbacks, follow-ups)
  • Email Management (Zero inbox rule)
  • Guest Management (using our simple drag & drop system)
  • Scheduling cleaning & maintenance
  • Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.
  • Strong team communication (via Slack)
  • Guest Feedback Management

The right candidate will have a background with:

  • Customer Services Experience
  • Confidence in speaking with people from the United Kingdom
  • Good written communication (English)
  • Good verbal communication (English)
  • Willingness to learn new systems
  • Experience as a VA is preferable

Experience in the Hospitality industry itself is not essential as full training will be given but knowledge or previous experience working with Air BnB, booking.com or Uplisting channel manager would be looked upon favourably.

We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.

We look forward to receiving your application.

Location: Fully Remote

UK Working Hours: 4 pm - 12 am

Salary Range: R8 000 - R10 000

Job Tags

Local area,

Similar Jobs

Institute for Nonviolence Chicago

SC2 Life Coach Job at Institute for Nonviolence Chicago

 ...Job Description POSITION TITLE : SC2 Life Coach REPORTS TO : Associate Director of Reentry & Support Services The Institute for Nonviolence Chicagos mission is to end the cycle of violence using Dr. Martin Luther King, Jr.s principles and teachings of nonviolence... 

Clean Harbors

Retail Hazmat Collection Box Truck Driver Job at Clean Harbors

Clean Harbors is seeking a dedicated Retail Hazmat Collection Box Truck Driver who is committed to safety and sustainability in waste management. This role involves the safe transportation and handling of hazardous materials from various retail locations to designated... 

Oceaneering

Electrical Designer II Job at Oceaneering

 ...Company Profile Oceaneering Marine Services Division (MSD) has over 30 years of experience providing full-service submarine and surface ship repairs supporting maintenance and alterations aboard commercial and U.S. military vessels. We are SUBSAFE and DSS-SOC certified... 

Tenet Massachusetts

Recreation/Recreational Therapist Job at Tenet Massachusetts

 ...Specialty: Recreation/Recreational Therapist ~ Discipline: Therapy ~ Duration: Ongoing ~40 hours per week ~ Shift: 8 hours,...  ...or hold a Master's Degree in related field (i.e. Music Therapy, Art Therapy)\n Tenet complies with federal, state, and/or local laws... 

Harmony Hospitality

DTVB Houseman Job at Harmony Hospitality

 ...returning same to their proper on site receiving station Patrols hotel's exterior grounds removing all litter and debris first thing...  ...~ Good work ethic and practice. REQUIRED EDUCATION AND EXPERIENCE ~ Experience - No prior experience necessary. This...