Job Description
The Incident Program Manager will be responsible for overseeing and supporting all incidents related to critical operations, ensuring rapid resolution and minimal disruption to data center functionality. This role involves managing incident response processes, supporting new training initiatives for teams, automating incident tooling to enhance efficiency, and driving root cause analysis (RCA) along with corrective actions to prevent future occurrences. You will serve as a key coordinator for incident management, collaborating across teams to maintain the security, reliability, and uptime of the data center's operations.
Responsibilities
Incident Support & Management: Provide comprehensive support for all incidents in data center critical operations, including monitoring, triage, and coordination of responses to issues involving power, cooling, HVAC, network, and other infrastructure systems to ensure uninterrupted service.
Training Initiatives: Support the development and implementation of new training programs for data center teams, focusing on incident response best practices, system familiarity, and proactive risk mitigation to build team capabilities and preparedness.
Automate Incident Tooling: Identify opportunities to automate incident detection, alerting, and resolution tools, integrating with existing systems like BMS and EPMS to streamline workflows, reduce manual intervention, and improve overall response times.
RCA & Corrective Actions: Manage and drive root cause analysis for incidents, collaborating with cross-functional teams to develop and implement corrective actions, track progress, and ensure lessons learned are applied to prevent recurrence.
Cross-Department Collaboration: Work closely with Data Center Operations, engineering, security, and vendor teams to align on incident protocols, share insights, and foster a culture of continuous improvement in critical operations. -
Incident Documentation & Reporting: Maintain detailed records of all incidents, RCAs, corrective actions, and outcomes. Generate reports for stakeholders to provide visibility into incident trends, resolution effectiveness, and areas for enhancement. -
Process Optimization & Continuous Improvement: Analyze incident data to recommend enhancements in processes, tools, and training, aiming to boost the efficiency, reliability, and resilience of data center operations.
Requirements:
Minimum of 3 years of experience in incident management, program management, or related roles within data center operations or mission-critical environments. o
Proven experience supporting incidents in data center infrastructure, including familiarity with systems like BMS, EPMS, power, cooling, and HVAC.
Hands-on experience with root cause analysis (RCA), corrective action planning, and incident tooling automation in high-stakes settings. o Knowledge of data center architecture, including network, servers, power distribution, environmental controls, and security protocols.
Strong problem-solving and analytical skills to lead RCAs and drive solutions under pressure.
Attention to detail in documenting incidents, tracking actions, and monitoring compliance.
Excellent communication and collaboration skills for training support, cross-team coordination, and reporting.
Ability to handle high-pressure situations with composure, prioritizing actions to minimize downtime.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $109,200 to $223,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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