Job Description

Job Description

Job Description

Harley-Davidson Service Technician

Summary Description

Repair, customize, maintain and or overhaul both customer and dealer owned motorcycles while maintaining excellent quality and high technical efficiency.

We Offer:

-Competitive Pay

-Ongoing professional training

-Excellent benefits package including

• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation

Responsibilities

• Accept work assignments from Service Adviser and or Service Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to motor companies and dealership specifications.
• Notify Service Advisors of any additional work needed or of any delays in expected completion as soon as they become know so that customer can be notified of the delay
• Keep customers vehicles clean and treated with respect
• After work is finished ensure proper notation of work performed on work order and ensure paper work is returned to Service Adviser for completion and close out.
• Keep work area as clean as possible and assist co-workers with maintaining shop cleanliness.
• Assist Service Advisers with communicating with customers, test riding, or any other issues which will help ensure customer satisfaction.
• Maintain technical qualifications (PHD and or others) by completing any necessary training programs assigned to you by the Service Manager.

Requirements

• Completion of factory training program such as MMI or equivalent work experience.
• Provide prompt, dependable, high quality, vehicle service to external and internal customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
• Minimize come-backs and deal with them professionally, promptly, and satisfactorily when they do occur.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Maintain clean efficient facilities at all times

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