Job Description

Job Description

Job Description

MGS has an exciting opportunity for an IT Manager, North America to join our team!

As a IT Manager, North America , you will guide the Information Technology team's efforts in the design and implementation of IT strategies and initiatives at our US, Mexico, and Costa Rica locations. This role works with key stakeholders within all business functions and leadership at assigned sites to align technology solutions with business strategies. Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities. Identifies and eliminates security risks. Supports several highly complex business processes. Works on multiple projects as a project team member, often as a project manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for guiding, coaching, performance evaluations, and development of the in-house support associates in the US, Mexico, and Costa Rica locations.
• Builds and maintains relationships with outside support vendors.
• Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
• Possesses a firm understanding of organizational processes and procedures across multiple locations and an understanding of the IT organization's systems and capabilities.
• Collaborates with key stakeholders to analyze operations and gain understanding of business processes and identifies areas for automation and process improvement.
• Takes ownership of solutions from end to end and be responsible for architecting and documenting technical solutions based on project requirements and industry best practices.
• Ensures consistency of all IT solutions across the enterprise.
• Possesses an in-depth understanding of technological trends and uses this knowledge to bring solutions to internal customers.
• Ensures sound development practices and ensure the quality delivery of enterprise solutions.
• Performs a hands-on role in successful enterprise implementations in the areas of technical architecture and integration, development and configuration, customizations, and extensions to product functionality.
• Prepares progress and budget reports for management.
• Assesses the need for new equipment and software.
• Documents and represents assigned sites in change control.
• In concert with other IT leadership, develops and implements the organization's IT security strategy, policies, and procedures.
• Documents key IT system processes and procedures for future reference and general knowledge sharing.
• Performs any other duties as assigned.

QUALIFICATIONS/SKILLS:

• Bachelor's degree in business, computer science or equivalent is required.
• 5+ years of relevant technical or business work experience.
• 1+ years of supervisory experience is preferred.
• Strong people management skills.
• Ability to manage and work on multiple projects at the same time.
• Proven analytical and critical thinking skills.
• Developed oral and written communication skills, with the ability to interface effectively with business partners and end-users across organizational lines.
• Ability to communicate effectively with co-workers to provide and receive direction.
• Organizational skills to facilitate a productive working environment.
• Demonstrated ability to manage the implementation of long-range IT plans, enterprise technologies and operational procedures.
• Proven ability in implementing and administering technology solutions
• Knowledge of industry standard best practices.
• Experience with CAD, CAM and manufacturing simulation solutions is preferred.
• Experience with a regulated medical business is preferred.
• Awareness of regional data protection regulations.

ABOUT MGS:

As a global provider of healthcare manufacturing solutions, MGS provides the right balance to drive vital innovations: robust end-to-end solutions combined with the strong customer focus and seamless collaboration of an agile partner. That's why we're the development, engineering and manufacturing partner of choice for today's leading Pharma, Diagnostic and MedTech innovators. Serving customers from 12 strategically located facilities around the world, we transform our customers' most pressing challenges into innovations that improve lives. To learn more about MGS, please visit

We offer a competitive salary and a comprehensive benefit package.

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