IT Support Specialist Job at The Office Technology Group, Milwaukee, WI

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  • The Office Technology Group
  • Milwaukee, WI

Job Description

Job Description

Job Description

We are seeking an IT Support Specialist to join our team! You will be a part of a team that is focused on delivering excellent customer service while solving technical issues.

Responsibilities:

  • Evaluate, prioritize, and respond to service requests.
  • Create and maintain detailed documentation regarding service tickets and client environments.
  • Install, support, and troubleshoot workstations, servers, network infrastructure and other devices.
  • Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance.
  • Administer and maintain end user accounts and permissions.
  • Provide onsite and remote technical support.
  • Participate in the after-hours on-call rotation.

Qualifications:

  • Strong customer service skills
  • Strong troubleshooting and critical thinking skills
  • Ability to prioritize and multitask
  • Detail-oriented
  • Ability to work independently and in a team environment
  • Valid Wisconsin driver's license and an insurable record

Compensation and Benefits:

  • Medical Insurance
  • Vacation Program
  • Holiday Program
  • Simple IRA with Company Match
  • Direct Deposit
  • Company Events
  • Profit Sharing

 

Job Tags

Remote work,

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