Network Support Specialist (Hartford County) Job at Top Prospect Group, Hartford County, CT

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  • Top Prospect Group
  • Hartford County, CT

Job Description

65-68k / Hartford County, CT / Level 2

We are seeking an experienced IT Field Service Technician to join our team. The ideal candidate will have a strong background in networking, network security, Windows operating systems/servers, and Windows applications. This role involves delivering onsite and remote support, troubleshooting technical issues, implementing solutions, and ensuring client satisfaction across a wide range of environments.

Key Responsibilities

  • Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
  • Install, configure, and maintain Windows servers, desktops, and applications.
  • Troubleshoot and support networking environments, including LAN/WAN, switches, routers, and firewalls.
  • Assist with implementing and maintaining network security solutions (firewalls, VPNs, endpoint security, etc.).
  • Perform system updates, patches, and preventive maintenance to ensure optimal performance.
  • Collaborate with internal MSP team members to escalate and resolve complex issues.
  • Document all work performed, including technical procedures and customer communications.
  • Support project deployments including server migrations, network upgrades, and application rollouts.
  • Provide excellent customer service, ensuring a positive client experience.

Qualifications

  • 24 years of IT field service or MSP experience.
  • Strong knowledge of Windows OS (Windows 10/11) and Windows Server (2016/2019/2022).
  • Experience with Active Directory, Group Policy, and Office 365 administration.
  • Solid understanding of networking concepts: TCP/IP, DNS, DHCP, routing, switching, and firewalls.
  • Familiarity with network security tools and practices (VPN, endpoint protection, multifactor authentication).
  • Hands-on experience with common Windows-based business applications.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and customer service skills.
  • Valid drivers license and reliable transportation (required for field service).

Job Tags

Part time, Work at office, Remote work,

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