Job Description
International Fertility Insurance (goifi.com) is a fast-growing company and is seeking a highly motivated individual to join the medical billing team in the role of Newborn Medical Billing Specialist. This position focuses on managing newborn medical bills through negotiations with providers to ensure the optimal discount as self-pay and utilizing Intended parent(s) escrow funds for payments. The Newborn Billing Specialist plays an integral role in ensuring a smooth financial process for our clients throughout their journey.
What you'll do:
- Obtains newborn cost estimates as needed and payment instructions from the hospital prior to delivery
- Conveys to Intended parent(s) IFI's expectations and their responsibilities as a self-pay dependent for their newborn
- Proactively contacts providers for prepayment, when necessary
- Communicates via email and phone with Intended parent(s), Agencies, and intra-department staff consistently and professionally
- Manages Medical Billing for newborn services while maintaining accurate tracking through spreadsheets and organizational systems
- Interacts with providers, billing departments, financial counselors, and other various departments to ensure bills are paid while obtaining the maximum discount possible
- Obtains and analyzes all bills, identifies errors, and follows up with providers to ensure resolution
- Collaborates closely with the accounting team to ensure accurate entry of payment information across all tracking systems and platforms
- Manages escrow funds by maintaining active communication with agencies and the accounting team, and oversees the closure of escrow accounts by confirming zero balances with providers and issuing refunds for any unused funds
- Identifies cases that may be at risk of exceeding the normal and customary charges to anticipate the need to file a claim to Lloyd's of London (when applicable)
- Prepares and completes claim ledgers and documentation needed for a Lloyd's of London claim (when applicable)
- Negotiates a settlement for large balances on sensitive claims like NICU charges that will meet the new parents' financial expectations when not utilizing newborn insurance.
- Perform all other duties and responsibilities as assigned.
What you need to succeed:
- Experience with medical billing and insurance
- Experience in third-party reproduction, IVF, OBGYN or surrogacy-related fields
- Ability to work both independently and collaboratively within a dynamic team environment
- Strong attention to detail and the ability to multitask effectively
- Critical thinking and problem-solving skills
- Excellent organizational skills to manage multiple priorities
- Experience Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
- Excellent written and verbal communication skills for engaging with clients, professional partners, and internal teams
- Ability to present and explain complex concepts clearly and empathetically to diverse audiences
- Medical Billing and/or coding certification or related associate degree preferred
What are the benefits:
- 401(k) with match
- Health Insurance; including dental and vision
- "Take what you need" PTO policy
- Ability to work remotely
- Opportunity to work with a growing company in an interesting and challenging industry
IFI and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit to visit the "EEO is the Law" poster.
Job Tags
Work at office, Remote work,