Job Description

Sales & Front Desk Associate

The Sales & Front Desk Associate is a key position at Scenthound Sugar Land/Missouri City TX, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products. This position has huge opportunity for growth while bringing fulfillment in your career.

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Qualifications

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!)
• Ability to learn our products and services to educate the dog parents
• Scheduling appointments efficiently

Benefits

• Employee discounts
• $12-$14 per hour plus an additional $4-$6 per hour from the center's shared tip pool
• Flexible schedule - No Sundays or early mornings or late nights!
• Direct career growth path to Management positions, like Assistant Manager or Manager
• Competitive hourly base pay, plus shared tips
• Merit-based pay increases
• Complimentary monthly service for your pet

Responsibilities

• You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products
• Drive membership and retail sales and service add-ons through health and wellness education
• Develop membership leads by following up with potential members
• Answer phone calls, schedule appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Keep the reception area clean and presentable
• Speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators average ticket price and re-book ratio through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $12.00 - $14.00 per hour

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