Job Description

Job Description

Job Description

Global Sales Support Representative

Reporting to the Manager of Global Sales Support, the Global Sales Support Representative (GSSR) will support the Flip Sales Team with a variety of customer service needs, convert quotes into Sales, and prospects into repeat Customers. They will collaborate with the Flip Planning, Logistics, Quality and Finance teams to resolve sales administration, order management, and supply chain issues for customers worldwide. The GSSR is a key member of the Sales team, assisting in building solid relationships with our customers, solving problems, and increasing sales.

Essential Duties and Responsibilities:

• Review all customer orders processed for accuracy prior to submitting for order scheduling to mitigate company sales risk. Act as back-up for Order Entry as necessary.
• Process customer change order requests (cancellations, pull-in, push-out, split lines, etc.).
• Provide Order Acknowledgements and Proforma Invoices to Customers.
• Review and release order line holds, working with Customers and the Inside Sales Representatives (ISRs).
• Navigate e-mails to facilitate timely and focused communication on order status to Customers, working closely with (ISRs).
• Assist in optimizing revenue at quarter end by working risk backlog, clearing holds, logistics issues, etc.
• Build strong relationships interdepartmentally and cross-functionally to drive timely closure on sales order related issues.
• Uses discretion and independent judgment in Customer communication and resolution, with assistance from Management as needed.
• Adhere to the company core values as a guide for daily actions.
• Perform all other duties as required and directed by management.

Minimum Educational Qualifications & Experience:

• College Degree prefered
• Minimum 2-3 years direct customer service experience specializing in providing support and service to Customers in the areas of supply chain management (5 yrs. exp. preferred)

Certifications & Licenses:

• N/A

Technical Knowledge and Skills:

• Strong verbal and written communications skills.
• Ability to build trust & loyalty, positive reputation.
• Excellent organizational and time management skills, with strong attention to detail.
• Must be professional, dependable, and self-motivated.
• Detail oriented with good problem-solving skills.
• Good work ethics - self-disciplined with the ability to work with little supervision.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Able to come up with innovative solutions to solve customer problems in the best interest of Flip Electronics and our Customers.
• Able to collaborate with internal teams to resolve and evolve processes to help align customer needs to Flip processes.

Tools, Equipment, Software:

• MS Office Suite (Word, Excel, Power Point, Outlook)
• ERP Software - end-to-end solution for connecting and managing all processes.
• ECM Software - Shared Company Drive
• Adobe

Company Description

Join one of the fastest growing companies in Georgia!

Founded in 2015 by industry veteran Jason Murphy, after recognizing the industry's underserved potential in utilizing excess inventory, Flip would focus on extending the product life of electronic components, revolutionizing the way the electronic and technology world operates. Flip Electronics stands proudly at the forefront of obsolescence innovation, specializing in the distribution of end-of-life, hard-to-source, and obsolete electronic components. Our mission is to address the toughest challenges faced by our customers, actively listening to their concerns and objectives, and providing innovative solutions that meet their specific needs.

Today, Flip Electronics has made its mark as one of the most successful companies in America by earning a spot on the prestigious Inc. 5000 list for three consecutive years and has also been featured on the GA Fast 40 three years in a row acknowledged by both ECIA and Electronic Sourcing as the fastest-growing Authorized Distributor in the Americas for two years in a row. Flip has also earned a position among the ECIA’s Top 50 Americas Authorized Distributors.

Flip Electronics moved to Alpharetta, Georgia in 2021 and our continued growth has been spectacular due to our outstanding employees, our suppliers, and the trust of our clients.

Company Description

Join one of the fastest growing companies in Georgia!\r\n\r\nFounded in 2015 by industry veteran Jason Murphy, after recognizing the industry's underserved potential in utilizing excess inventory, Flip would focus on extending the product life of electronic components, revolutionizing the way the electronic and technology world operates. Flip Electronics stands proudly at the forefront of obsolescence innovation, specializing in the distribution of end-of-life, hard-to-source, and obsolete electronic components. Our mission is to address the toughest challenges faced by our customers, actively listening to their concerns and objectives, and providing innovative solutions that meet their specific needs.\r\n\r\nToday, Flip Electronics has made its mark as one of the most successful companies in America by earning a spot on the prestigious Inc. 5000 list for three consecutive years and has also been featured on the GA Fast 40 three years in a row acknowledged by both ECIA and Electronic Sourcing as the fastest-growing Authorized Distributor in the Americas for two years in a row. Flip has also earned a position among the ECIA’s Top 50 Americas Authorized Distributors.\r\n\r\nFlip Electronics moved to Alpharetta, Georgia in 2021 and our continued growth has been spectacular due to our outstanding employees, our suppliers, and the trust of our clients.

Job Tags

Worldwide,

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