Job Description

Job Description

Job Description

POSITION SUMMARY

The Service Manager directs operations of the Service Department in the dealership, ensuring mechanical repairs to Heavy Duty Trucks are performed efficiently, meeting or exceeding the customers’ expectations. Worldwide Equipment of SC is a market leader in our Area of Responsibility and WE sell and service Kenworth Trucks, The World's Best. .

ESSENTIAL DUTIES and RESPONSIBILITIES

• Plans, Organizes, Leads and Controls all activities of the Service Department, ensuring both growth in revenue and control of expenses. Ensures that the daily inventory of technician's time is consistently sold to revenue producing customers.
• Hires, develops, motivates, counsels, and monitors the performance of all service department staff. Builds a cohesive team, and ensures work is performed safely and in compliance with company standards.
• Communicates effectively and fosters teamwork with all departments, representing the Service team within the dealership and making sure work performed is aligned with the activities and expectations of other departments (Parts, Sales, etc.).
• Develops employees through hands on training, offsite training and mentoring to achieve their professional career goals and ensure the department has the skills, knowledge, and certifications to perform all the incoming repair orders.
• Nurtures current customer relationships and develops new customer relationships to grow the business.
• Ensures all employees maintain a professional appearance, works safely, and complies with all company policies.
• Prepares and administers an annual Business Plan for the service department.
• Establishes Daily, Weekly, Monthly, and Annual goals by employee and for the department; and monitors the progress to each goal.
• Other duties as assigned by supervisor

SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE

• Schedules and supervises all Service Department Employees.

• Reports directly to the Division Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED);

• Four years HD truck or Automotive related experience and/or training; or equivalent combination of education and experience.

REQUIRED SKILLS

• Effective Communicator with all levels of daily business contacts.

• “Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the service business.

• Ability to read, analyze, and interpret the most complex documents.

• Ability to respond effectively to the most sensitive inquiries or complaints.

PHYSICAL DEMANDS

Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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